Cancellation and Refund Policy
Hare Krishna Movement Ahmedabad
Effective Date: 29 October 2026
Last Updated: 29 October 2026
Hare Krishna Movement Ahmedabad (“HKM Ahmedabad,” “we,” “our,” or “us”) is committed to maintaining transparency in all online donations made through our website.
Please read this Cancellation and Refund Policy carefully before completing an online donation.
1. Donation Cancellation
All donations made to Hare Krishna Movement Ahmedabad are voluntary contributions towards religious, spiritual, charitable, educational, and community activities.
Once a donation has been successfully processed and confirmed, it is generally considered final and cannot be cancelled or withdrawn.
Donors are requested to carefully review the donation amount, selected seva, donor details, and payment information before confirming a transaction.
2. Refund Eligibility
Donations are generally non-refundable. However, a refund request may be reviewed in exceptional circumstances, including:
Duplicate payments: The same donation amount has been charged more than once due to a technical or payment processing error.
Failed transactions: The donor's bank account or payment method has been debited, but the donation was not successfully confirmed in our system.
Incorrect transaction amounts: An incorrect amount was charged due to a verified technical error.
Other exceptional circumstances: Cases that warrant review under applicable law or relevant payment processing requirements.
Every request will be reviewed individually. A refund is not guaranteed and will be processed only after the transaction and the circumstances have been verified, subject to applicable law.
3. Failed or Unconfirmed Payments
Sometimes, a payment gateway or bank may debit an amount even though our website does not receive confirmation of a successful donation.
If this happens, please contact us with your transaction details. We will verify the payment status with the relevant payment gateway and reconcile our records.
If the transaction is confirmed as unsuccessful and a refund is due, we will initiate the refund through the appropriate payment process.
Please avoid making another payment for the same donation until you have checked the transaction status, where possible.
4. Refund Processing Time
Once a refund is approved, we will initiate it through the original payment method, subject to payment gateway and banking procedures.
Refund processing and crediting times may vary depending on the payment gateway, bank, and payment method. We will communicate relevant information when available.
The time taken for the refunded amount to appear in your account may be outside our direct control.
5. Payment Gateway Charges
Online donations may be processed through payment gateways such as Razorpay or Easebuzz, depending on the payment options available on our website.
Any payment gateway, bank, or transaction charges will be handled in accordance with the applicable provider's terms and the circumstances of the transaction.
We will not promise reimbursement of third-party charges unless such reimbursement is applicable and approved under the relevant terms or applicable law.
6. Donation Receipts
Donation receipts are generated based on the donation and transaction information available to us.
If your payment was debited but you did not receive a confirmation or donation receipt, please contact us so that we can verify the transaction.
If a refund is issued for a donation, the original receipt or donation record may need to be updated or annotated in accordance with our accounting and recordkeeping procedures.
7. How to Request a Refund
If you believe that you have made a duplicate payment, experienced a failed transaction, or been charged an incorrect amount, please contact us using the details below.
Please provide the following information to help us investigate:
Donor's full name
Registered email address or mobile number
Donation date
Donation amount and currency
Transaction ID or payment reference
A brief description of the issue
For your security, do not send your full payment card number, CVV, banking password, PIN, or OTP.
We may request additional information reasonably necessary to verify the transaction and process your request.
8. Contact Information
For cancellation, refund, or payment-related questions, please contact:
Organization: Hare Krishna Movement Ahmedabad
Email: [email protected]
Phone: +91 92280 23235
Address: Hare Krishna Mandir, Bhadaj, Near Science City, Ahmedabad – 380060, Gujarat, India.
Please include your transaction reference in your communication so that we can identify and review your payment.
9. Policy Updates
Hare Krishna Movement Ahmedabad may update this policy to reflect changes in our donation services, payment processing procedures, or applicable legal requirements.
Any revised policy will be published on this page with an updated “Last Updated” date.
We encourage donors to review this policy before making an online donation.